How College Mail Centers Deal with Students on the Go

College students as a group have always been a nomadic lot. That tendency has increased dramatically with the onslaught of COVID-19 and at-home learning. For a college mail center, getting letters and packages delivered to faculty, staff, and students can turn into a guessing game. Where they were last month has probably changed. It could […]

As Governments Turn to Technology – Don’t Forget the Mailroom

Mail services within government entities have always been labor-intensive operations with manual sorting, stacking, and traying of both inbound and outbound mail. Because of the change in how states run elections, this manual work has never been more important. Unfortunately, besides causing a surge in mail volume, COVID-19 also impacted mailroom staffing. Governments had to […]

Reducing Mail-Related Complaints and Saving Money in the Insurance Industry

Paper and mailed communications between insurers and their clients are a big part of the customer experience. Insurance companies have a fiduciary responsibility to their policyholders. It is a relationship built on trust. Customers place trust in the permanence and accountability of paper documents and using the U.S. Postal Service to deliver mail to their […]

The Pandemic’s Effect on Mortgage Processing

Business disruptions and delays during the pandemic stem from social distancing measures, staff illness, and people working from home. Adding to the difficulties has been a downturn in the speed of mail delivery because of postal employee illness and mail transportation delays due to cancelled commercial airline flights that normally transport mail.   Unprecedented Challenges […]

Campus Mail Centers Buried in Parcels

Most college mail centers were built well before e-commerce existed. Original construction plans didn’t anticipate the impact that a surge in packages would have on their limited space and staff resources as students and faculty turned to online shopping. The increased parcel volume makes the traditional methods of dealing with incoming packages impractical. Besides a […]

Vote-by-Mail: Is it Safe?

This year, Vote-by-Mail has become a national obsession among politicians, news outlets, critics, and proponents. Several groups are pressing for states to encourage their citizens to lessen their exposure to the coronavirus by voting in the November election from their homes. Other groups vehemently oppose the idea. They are either concerned with the specter of […]

Pandemic Increases Inbound Parcel Obligations

Inbound parcel processing has always been a task handled by mailrooms in corporate environments, universities, and large residential communities. Once the mailroom accepts a package, they assume the responsibility for the security and status of the material until they deliver it to the rightful addressee. While the volume of incoming packages was already on the […]

WFH Employees Ask “Where’s My Mail?”

The Corona virus caused companies to change how they conduct business, and analysts predict some of those changes may be permanent. Much has been written about the adjustments employees made to attend meetings via Zoom or other online solutions, but what about the physical documents that fuel important business processes? How will work from home […]

Why Mail Centers Avoid Dealing With Returned Mail

Dodging undelivered returned mail is pretty common in mail centers across the country.  But failing to take action on undelivered mail can have wide-ranging effects. Companies waste money by sending multiple mailpieces to undeliverable addresses, they lose touch with customers, delay incoming payments, and can even risk privacy breaches. With all the impacts of returned […]

Election Officials Expect Surge in Vote-By-Mail

When gathering in groups is unhealthy because of COVID-19, exercising voting rights becomes a challenge. While the virus is active we shouldn’t be standing in long lines with our fellow citizens and touching voting machines handled by people who preceded us in the voting booth. Many states and other jurisdictions have addressed this public health […]