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Getting Inbound Mail to the Right Place (the first time)

In most organizations, inbound mail presents two problems. (1) The huge variety of formats (letters, flats, periodicals, newspapers) makes evaluating and sorting inbound mail a slow manual process. (2) Routing the mail to the right people at their current internal mail stations is often accomplished by hand, using outdated lists, notes, employee knowledge, and trial-and-error. […]