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Reducing Mail-Related Complaints and Saving Money in the Insurance Industry

Paper and mailed communications between insurers and their clients are a big part of the customer experience. Insurance companies have a fiduciary responsibility to their policyholders. It is a relationship built on trust. Customers place trust in the permanence and accountability of paper documents and using the U.S. Postal Service to deliver mail to their […]

Getting Inbound Mail to the Right Place (the first time)

In most organizations, inbound mail presents two problems. (1) The huge variety of formats (letters, flats, periodicals, newspapers) makes evaluating and sorting inbound mail a slow manual process. (2) Routing the mail to the right people at their current internal mail stations is often accomplished by hand, using outdated lists, notes, employee knowledge, and trial-and-error. […]